Refund and Returns PolicyJuly 7, 2022 2022-07-07 15:11
Refund and Returns Policy
In rare cases, where you wish to return or exchange full or partial order either because the product did not meet the desired expectations (not applicable on products bought on sale), you may place a request for return or exchange by sending us an email at firstname.lastname@example.org with your order number in the subject, a description about the reason for return.
- The return request should be placed within 7 days from the date of receipt of the order.
- Refund approval is subject to investigation and finding performed by Aaivi Apparels and may take up to 72 business hours.
- Once a refund is approved, processing may take 7 working days.
- All refunds would be processed only in the customer’s bank account.
In all instances of returns, the customer shall get a full refund against the returned products.
In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by IndiaPost, and share a scanned copy of the receipt via email/Whatsapp. Aaivi Apparels shall refund shipping charges as per the IndiaPost receipt.
COVERED as Defect or Damaged
- Substantially inconsistent visual appearance in terms of print, texture, or colors is visible right at the time the product is first unpacked
- The fabric is abruptly torn and is not usable
- The structure is loosely woven in part or areas, or weave is damaged or torn.
NOT COVERED as Defect or Damage
- Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real life.
- Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric are mentioned on the respective product page.
- Any request for exchange shall be fulfilled subject to the availability of the product in the inventory on the date of receipt of returned order/products.
- The exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
Conditions of Returning Products
- The tags on the product should be intact.
- The product should be unwashed, unused, unstitched, and in an undamaged condition.
- The item needs to be returned along with the original packaging.
- Sale products will not be returnable or exchangeable except in case of a defect.